Effective Date: September 2026
3-5 Day Domestic Shipping
Amino Guys Direct provides wholesale USA sourced research products and aims to process and ship approved orders efficiently. This policy explains our order processing, shipping, and delivery procedures.
All products are supplied strictly for laboratory and research purposes only. Customers are responsible for ensuring their orders comply with applicable laws and regulations.
Order Processing
Wholesale order requests are submitted through our website and reviewed by our team before approval.
Once an order is approved, we will provide the necessary payment and shipping details.
Orders are processed during normal business days, excluding weekends and public holidays.
Processing times may vary depending on product availability, order volume, and order verification.
Once an order has been processed and shipped, changes or cancellations may no longer be possible.
Shipping & Delivery
Available shipping options and estimated delivery times will be communicated during the order process.
Delivery times are estimates and may vary depending on the destination, shipping carrier, customs, weather, and other circumstances outside our control.
Amino Guys Direct is not responsible for delays caused by shipping carriers or customs authorities.
Shipping Information
Customers are responsible for providing accurate and complete shipping information.
Incorrect or incomplete information may result in:
Delivery delays
Failed delivery
Returned shipments
Additional shipping charges
Customers are also responsible for confirming that products can legally be received and possessed in their location.
Tracking
Where tracking is available, tracking information will be provided after the order has been shipped.
Tracking updates are provided by the shipping carrier and may take some time to appear after dispatch.
Lost, Delayed, or Delivered Packages
If a shipment is confirmed as lost in transit, Amino Guys Direct may work with the carrier to investigate the shipment and determine an appropriate resolution.
We are not responsible for packages that have been confirmed as delivered by the carrier but are subsequently reported as missing or stolen.
Customers should provide a secure delivery address where possible.
International Orders
International shipments may be subject to customs requirements, import duties, taxes, restrictions, or other fees.
Any applicable customs charges, duties, taxes, or import fees are the responsibility of the customer.
Amino Guys Direct is not responsible for shipments delayed, refused, returned, seized, or destroyed due to customs restrictions or local regulations.
Customers are responsible for confirming that their order is permitted in their destination country before placing an order.
Damaged or Incorrect Orders
Customers should inspect their shipment upon delivery.
If an order arrives damaged, defective, or contains an incorrect product, please contact us within 48 hours of delivery with:
Order details
Photographs of the package
Photographs of the shipping label
Photographs of the affected product
Approved claims will be handled in accordance with our Returns & Refunds Policy.
Research Use & Compliance
All products supplied by Amino Guys Direct are intended strictly for legitimate laboratory and research purposes.
Customers are responsible for the proper storage, handling, transportation, and use of products and for complying with all applicable laws and regulations.
Amino Guys Direct is not responsible for unauthorized, unlawful, or improper use of products after delivery.
Policy Updates
Amino Guys Direct may update this Shipping & Delivery Policy when necessary. Any changes will be published on this page and become effective upon publication.
Contact Us
For questions regarding shipping, delivery, tracking, or an existing order, please contact Amino Guys Direct using the contact information provided on our website.